Frequently Asked Questions

When changing themes, GreenAward app will be removed in Theme Editor automatically.

Please add it again by searching it in Theme Setting -> App embeds, and add desired section to Store Page

• Change all impacts of this product to 0 to make it unconfigured

• Click on the trashcan icon next to "unconfigured" to remove it from green product list.

• Open “Green Products” page

• Click on the product you would like to configure

• Click on the “config” button on the left side of the variant you’d like to configure

• Type in the number for each impace

• Click “Save”

When the accumulated ammount for any of the impacts is 0, the strip will not show the data.

Make sure to add the strip in theme editor to show if you’ll be able to see the data.

• Open the “Dashboard” page

• Go down to the “Share to Social Media” section

• Click on the “insert variable” button. Which should open a drop-down menu

• Go through the drop-down menu to pick the display unit of your choice by clicking on it

• Go to “Green Product” page

• Go through process to configure product

• Instead of clicking save, click on the “Save for all variants” button

• To confirm check the box next to the question “Are you sure you want to overwrite all variants?

• Click on the “Save for all variants”

Unfortunately, for current version, if you want to upload your own image, you’ll have to request it through the Online Support Form HERE.

Green Loyalty uses app block feature that supports by Shopify themes to add real-time impacts on merchants' website.

Please check whether your theme supports app blocks.

If yes, you can try to refresh your browser and reopen theme editor.

If not, please contact us for other solutions.

If you reconfigure product that has linked orders, the impacts for existing orders will re-calculate. However, only those orders created after the date you install Green Loyalty app will be accumulated in your real-time impacts.

If you wanna backlog previous orders, please contact us for help.